8Manage Service Management is based on ITSM and ITIL standards and is suitable for both IT and non-IT industries.
Advantages of non-IT industries
Service center management
Product warranty management
Spare parts management
Incident Management
Customer self-service portal
Warranty management
Service level agreement (SLA) management
Task assignment and monitoring
Problem Management
Problem record
Problem investigation
Resolution proposal
Implementation
Acceptance and closure
Change Management
Ensure that the benefits and risks of all proposed changes are evaluated and all impacts are considered
Determine the priority of changes and allocate limited resources to the changes that generate the greatest benefits based on business needs
All changes are required to be fully tested, and each deployment includes a rollback plan to restore the state of the environment if the deployment fails
Ensure that the configuration management system is updated to reflect the impact of the change
Configuration & Asset Management
Configuration items (CI) are all components that need to be managed to deliver services
Support the entire service or system (including all hardware, software, documentation and support personnel) to a single software module or minor hardware component
Collect and maintain accurate and organized records of CIs in the environment to prevent configuration errors
Provide effective information to facilitate employees to verify CI information on a regular basis
Service Catalog
The service catalog provides the following clear information: