Configuration & Asset

Service Management configuration and asset management enable you to efficiently identify, control, maintain, and verify the versions of configuration items (CI) that exist in their infrastructure. Planning is an important part of Service Management configuration and asset management, because planning ahead enables you to understand the impact that an incident or change could have on your infrastructure.

Service Management provides the following configuration and asset management features:

Service Management configuration and asset management can offer you the following benefits:

• Accommodates changes to and reuse of standards and best practices.
• Significantly reduces incident resolution time by using a central repository for critical infrastructure data that can be accessed by other applications.
• Includes configuration grouping and business relationships.
• Enables you to meet business and customer control objectives and requirements.
• Provides accurate configuration information to enable people to make decisions at the right time. For example, to authorize changes and releases or to resolve incidents and problems faster.
• Minimizes the number of quality and compliance issues caused by improper configuration of services and assets.
• Optimizes the use of service assets, IT configurations, capabilities, and resources.