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8Manage ITSM incident management is a crucial process for businesses as it helps reinstate normal service operations quickly after an incident, thus mitigating the negative impact of the incident on business operations, service availability and delivery. 8Manage ITSM helps maintain agreed service levels with your clients.
8Manage ITSM supports the following incident management process steps:
Proper implementation of 8Manage ITSM incident management would yield the following benefits: