+ （852）8141 0396
8Manage FAS provides the N-layer multinational, multi-subsidiary, multi-LOB, multi-factory, multi-warehouse, multi-region, multi-store, multi-site, multi-division, multi-department and multi-jurisdiction hierarchy to represent the organizations and different views for different reporting structures (e.g., primary, project-oriented, LOB, IT) of an enterprise. 8Manage FAS organization structure with its business & operations structure and financial structure form the multi-dimensional hierarchy for enterprise data connectivity, policy enforcement, information aggregation, alert, escalation and reporting. An organization in OBS once created will immediately contain the following associated screens, functionality and data:
Each organization in OBS has its own data access rights and other organizations (except ancestors) can’t view or modify its data unless it explicitly grant the rights to do so. Therefore, each organization in OBS can own its products, marketing campaigns, sales opportunities, sales orders, procurement plan/PR, PO, procurement contract and projects etc.
8Manage FAS has comprehensive client management, campaign management, sales force automation and service management functionality based on the latest technology and allows your clients to closely connect to your business and operations at anywhere at anytime. Using 8Manage FAS, your clients can request and receive and your business and operations departments can generate quotations, sales orders, delivery notices and provide services at anywhere at anytime.
8Manage FAS customer loyalty programs and BI allow membership clients receive special cares, points and rewards and your business and operations departments to analyze customer buying patterns and behaviors and product performance.
8Manage FAS allows your organization to automatically capture and maintain contact, relational, interactional, behavioral, transactional and financial information for each client in the central repository and provides different views of the information to different departments in real-time. 8Manage FAS also supports global clients with multiple names conducting businesses with multiple organizations in the enterprises.
8Manage FAS allows you to define (objectives, theme and target audience), design, schedule and execute marketing campaigns through multiple channels for product or brand name promotion and track their performance in terms of actual returns (e.g., leads, opportunities, revenue). 8Manage FAS also supports content creation and personalization for specific groups or individuals for one-to-many and one-on-one marketing.
As sales team members, you can count on 8Manage FAS to help you look-up client and contact profile and value information, manage and track sales leads and opportunities, manage client appointments, activities and tasks, prepare quotations as well as create client interaction reports, sales performance reports and forecasts. As sales managers and executives, your business objectives are to guide the delivery of the planned revenue, profit and cash-flow on target and on-time and to grow the sales teams in skills, expertise and performance. 8Manage FAS provides a holistic view of your business as a whole with links that you can drill down to any level of details for your sales opportunity reports and sales performance reports by sales rep, team or territory.
Using 8Manage FAS Membership Management , you can design your own membership and loyalty programs to retain customers and promote additional businesses. 8Manage FAS Membership Management can help you get closer to your high value customers and more effectively influence their choices and behaviors.
8Manage FAS Membership Management allows you to design different types of memberships and privileges and it can automatically perform different levels of customer cares, record membership points and notify members on special events, gifts and discounts. 8Manage FAS Membership Management allows you to set promotion rules for different types of memberships in different geographical locations and manage membership-related gifts, coupons and discounts. 8Manage CRM Membership Management also provide mobile-app or web based member self-service to allows members to view their transaction and accumulated point summary and use their points to exchange the rewards that they want.
In 8Manage FAS’s Customer Service, your customer is set-up as an 8Manage FAS external log-on user. The users from the customer may view a list of Service Tickets that they submitted previously. By clicking on links, they can view responses for individual Service Ticket.
All active Service Ticket are being tracked automatically. In the event a response is not received by the customer within a preset period, an escalation email will be sent to the service reps manager. Additionally, if the customer is not satisfied with the service response, it has the option to initiate the escalation and an alert email will be sent to the service rep’s manager and the service rep.
8Manage FAS helps you to deal with increasingly complex product requirements, channels and transactions. It supports end-to-end business process of marketing, selling, purchasing and servicing products. It provides you 2-way tracking capability of product to clients, channels, suppliers, inventories, deliveries, acceptances, returns and services.
8Manage FAS product master includes all information such as cross-selling, up-selling pricing, packaging, shipping, inventory for the selling of products. It also includes all information such as historical price, manufacturer & supplier, UOM, minimum inventory, economic order and lead time for the purchasing of products. It allows you to have real-time information of all your sales channels and supply chains on one screen so that you can make timely decisions and take effective actions.
8Manage FAS supports product type, product family and subfamily and component structures and provides the following for you to manage your products:
8Manage FAS product structures allows you to deal with the multi-dimensional relationships and views of your products and can be linked to your channel structure so that product information can be aggregated and displayed according to your channel structure in real-time.
8Manage FAS supports product catalog for e-Commerce and O2O and can display product information according to product type, family brand, promotion and on-sale on the website. After the product information is being changed in 8Manage FAS Product Catalog, it will automatically push the changes to the websites. 8Manage FAS Product Catalog can be combined with proper website work to generate the following features and effects for your e-Commerce websites:
8Manage FAS Product Catalog provides you the foundation to create your world class e-Commerce websites.
8Manage FAS provides the BOM functionality to assist your sales rep to sell your sophisticated products so that your client and your sales rep can work together to iron out the desirable components and materials of the products before mass production. During the sales negotiation, your client might change the components and materials multiple times and it would be extremely useful that both your client and your sales rep could clearly see the change impact to the price and delivery schedule each time.
8Manage FAS allows you to control the BOM throughout the sales opportunity, contract and engineering and procurement cycle even though the BOM changes can occur at any point of the cycle. In each stage of the cycle, the activities, materials and costs are automatically linked to the BOM in real-time with multi-version support to fully cater the following:
8Manage FAS allows you to manage the dynamics of the BOM so that you can provide your clients the flexibility that they need.
8Manage FAS allows you to define the types, sizes and partitions of your warehouses and supports the automatic unit-of-measure (UOM) conversion for the products and materials that have a different UOM for storage and is able to track the locations and quantities of products and materials in real-time.
To optimize return on asset, it is very desirable to have real-time data to help you manage your inventory to the desirable level. 8Manage FAS provides you the real-time information and allows you to do the following in real-time:
The power of 8Manage product performance analysis functions coming from its centralized Product-Client-Sales-Support information model over a single database. It massively decreases the time it takes to gather information and allows you to focus on analyzing alternatives and weighing pros and cons. This allows you to spend time working on what adds the most value instead of dealing with missing and consistent data.
8Manage provides product sales information to you in real-time. The sales performance information can be displayed by client, industry or region. You are allowed to click on the information bar of each screen to drill down to view the further breakdown information. For example, you can click on the US information bar of the Sales by Country screen and request to view the further breakdown information by product group or you can click on the Coffee information bar on the Sales by Product Group screen and request to view the further breakdown information by coffee product.
8Manage FAS supports comprehensive supplier management, procurement planning, purchase requisition, purchase order, simple procurement contract, master-sub procurement contract, deliverable inspection and acceptance, received, goods inventory and goods return and credit note management based on the latest technology and allows your suppliers and contractors to closer connect to your business and operations at anywhere at anytime. Using 8Manage FAS, you can request and receive and your suppliers and contractors can generate quotations, sales orders, delivery notices and provide services at anywhere at anytime.
8Manage FAS also support outsourcing management and allow you to manage the negotiation, contracting, performance and finance of your outsourcing projects.
One of the crucial steps in supplier management is the ability to locate the best supplier quickly and have complete transaction history to support decision making. 8Manage Supplier & Procurement Management provides comprehensive supplier information in the following ways:
8Manage FAS provides qualification management for new suppliers and performance management for existing suppliers. The following information for each supplier is updated and displayed when each transaction occurs:
An easy-to-use e-Survey feature is also provided to allow quick solicitation of the opinions of different people in different departments about the performance of a particular supplier and the results will be automatically aggregated.
8Manage FAS provides tools for material planning, procurement planning and e-Procurements. Different departments can use the following features to formulate different plans for their different spending categories for:
8Manage FAS allows purchase orders to be automatically generated from the purchase plan or manually on the fly. It also manages pick-pack-and-ship, delivery and return as well as keeps track of invoices and payments. The whole process has strong finance connectivity and purchase orders are link to the budget, invoices are linked to account payable and payments are linked to the actual expenditure of the department.
8Manage FAS provides the highest efficiency, fairness and control in tendering. Control rules can be set upfront and the tender process will strictly follow the rules. Computer and network security is achieved via security token, one-time password, bidirectional communication encryption, role-based access control and audit trail.
8Manage FAS allows different tender natures to be defined in enterprise level and each tender nature allows the following rules:
The tender nature rules are the topmost level of control. The rules associated with the tender nature will be strictly enforced by the system for all the tenders of that nature.
8Manage FAS controls the minimum and maximum numbers of suppliers and whether they are selected totally by random, totally by manual or certain number by random and certain number by manual based on the tender nature. After the initial long list of suppliers is determined, the supplier selection team can convert the long list to short list in one or multiple rounds. In each round, the supplier selection team must input the selection criteria and score the suppliers accordingly. After the short list is determined, the supplier selection team must submit the short list for approval in order to become official.
8Manage FAS allows the tender responsible persons to set the control on the tender document reviews and approvals. Tender documents and their amendments can only be sent to suppliers after the approval of the Issuing Committee. Tender documents can be sent to suppliers via supplier website, email, regular mail or hand delivery and issuing history will be automatically logged by the system.
For Request for Quotation, the Tender Evaluation Team can choose having the system to do the automatically scoring. For Request for Proposal and Request for Information, the Tender Evaluation Team can use the 8Manage FAS Question & Scoring Tool to design the Questionnaire which will be automatically scored after each participating supplier fills in its answers. The Tender Evaluation Team can also choose to manually score each tender response by entering the criteria and their weights into the system and then do the manual scoring. In any case, the system will summarize the total score for each supplier and rank all the participating suppliers according to their total score. After knowing which participating suppliers have the passing score and which ones don’t, the Tender Evaluation Team can then decide to do the negotiation next or skip the negotiation process and directly recommend a number of top ranking suppliers for the final selection.
If the Tender Evaluation Team decides to conduct the negotiation, the team members can use the 8Manage Multi-Party Negotiation Tool to discuss with each supplier individually. The negotiation can be done in real-time or post-and-wait-for-response. All discussion information will be logged and can’t be deleted. After the negotiation is done, the Tender Evaluation Team can update each supplier’s scoring and then recommend a number of the top ranking suppliers for the final selection.
The tender responsible persons can set the rule to mandate the Tender Evaluation Team to do the risk assessment for the recommended suppliers. The Final Section Committee can review the scoring details of each recommended supplier, its associated risks and other business factors such as other business partnerships and then make the final decision. After the final selection is done, 8Manage FAS will automatically send out notice to the winner and the losers based on the pre-defined notice letters defined by the enterprise.
8Manage FAS supports all 9 areas of project management defined in PMI PMBOK® using modern technology on mobile internet. This allows the project manager to view the selective elements (activities, resources, deliverables, dependencies, cost items and change items) of the project on one screen in real-time. This also allows all project team members to view the most up-to-date project plan associated with the latest change and status update in real-time. The project team members can submit their deliverables anywhere at anytime and activity and project status will be updated automatically in real-time. The biggest benefit of the automatic status update based on deliverable submission isn’t saving manual operation to update but the accuracy and timeliness of information for accountability management for the project.
The comprehensiveness of functionality, real-time project information and strong tracking of status and accountability make 8Manage FAS ahead of a lot of project management tools on the market.
8Manage FAS provides Real-time Display Components for analyzing and displaying requirements management information.
8Manage FAS automatically tracks time and progress for each project activity and deliverable. The % of complete of lower level activities and deliverables are automatically aggregated up to the higher level activities. Overdue activities and deliverables are flagged and alert messages will be sent to the affected stakeholders. 8Manage always keeps track of original scheduled time, latest scheduled time and actual completion time and highlights the discrepancies.
8Manage FAS can also keep track of multiple baselines (versions) of the project plan.
8Manage FAS provides the comprehensive revenue & cost budgeting & tracking functionality at both activity level and project level and the full traceability of project revenues with sales orders and contracts and project costs with timesheets, expenses, PO, invoices and payments.
8Manage FAS provides the following project accounting functionality
8Manage FAS provides Quality Metrics to allow the project manager to set measurement target and gauge the incremental and final deliverable qualities. 8Manage also allows the project managers to set different policies to enforce Review & Approval for controlling qualities during deliverable creation and finalization.
8Manage FAS Reality Check can be used to detect process issues and deliverable quality issues and Real-time Dashboards can be used to disseminate Quality Metrics, Review & Approval and Reality Check information effectively at real-time so that quality problems and achievements can be seen by everyone at the earliest possible time.
8Manage FAS automates the following for project communications:
8Manage FAS supports Iterative Reviews & Acceptance of deliverables to support the short iteration needs in communication for complex problem-solving. 8Manage FAS also facilitates Structured Interactions and provides real-time information, allowing teams to make informed decisions.
The most powerful communication tool in 8Manage is its Data Agility & Preciseness that help projects tremendously reduce miscommunications and enhance teamwork & effectiveness.
8Manage FAS provides features for searching, requesting, allocating and tracking of resources in multiple sites, groups, projects and activities. 8Manage also provides advanced resource management features such as project-defined resource roles and resource leveling.
8Manage FAS Resource Management features include:
8Manage FAS automatically detects Systemic schedule, cost, resource and quality Risks and their impacts and extrapolates the ultimate impacts from existing impacts so that people can see the severity of the damages if the risks aren’t properly managed.
8Manage FAS also provides an integrated Risk Register for recording user-identified risks and tracking them from start to closure. In Risk Register, each risk is classified and evaluated from low to high chance of happening and from low to high impact before and after the identified actions are taken so that people can easily the effectiveness of their Risk Medication actions.
8Manage FAS supports raising, assigning, acting, tracking, escalating and closure of issues at activity and project levels and allows the linkages of issues to risks, change requests and actions. 8Manage provides Issue Map to allow the user to walk through the linkages surrounding an issues. Escalated issues will be marked in RED and the person(s) that the issue is escalated to must acknowledge the escalation. Issues raised in lower level activities are automatically aggregated up to their upper level activities and to the project.
8Manage FAS provides Change Request to allow the user to record and manage changes. Each Change Request contains the following information:
A Change Request can be applied for change information logging during the project WBS is being changed and the change impact information will be associated with the Change Request permanently. When people need to find out the change impacts of a particular Change Request or set of Change Requests, they can enter the Change Request number(s) to the system and the system will provide the change impact information.
8Manage FAS supports full financial management functionality including budgeting and expensing, asset and liability accounting, account receivable and account payable tracking and financial statement generation (income statement, balance sheet and cash flow statement).
8Manage FAS directly connects to each revenue (POS, phone orders, e-Commerce and contract) and cost (payroll, expense report, purchase, project and investment) transaction and can instantly update income statement, balance sheet, cash flow statement and account receivable and account payable reports.
8Manage FAS can also trace each revenue or cost transaction with its associated campaign, opportunity, sales order, purchase order, contract or project and perform management accounting and allow the business managers to see the cause-and-effect relationship of each business event to the profit & loss, asset & liability and cash flow of the business unit and its lines of business or parent company.
Even low-end PC today has sufficient computing power to generate Income Statement, Balance Sheet, Account Receivable, Account Payable and Cash Flow reports for an enterprise every day or every hour. The only reason that an enterprise cant generate the up-to-date reports every day, week or even month because it lacks financial connectivity in its business and operational processes. The manual interaction model that people accustom to prohibits the financial connectivity even the modern computer hardware and software are geared to provide the level of connectivity needed for agile financial information.
Using the 8Manage FAS Financial Connectivity model, an executive is allowed to view any of the financial reports mentioned above of any organization in real-time. The system will automatically aggregate from lowest organization to the top most organization in real-time and automatically eliminate inter-company transactions at the same time. Besides fast generation of financial information, the system also allow real-time drill down of information.
8Manage FAS provides organizational Revenue & Cost Budgeting & Tracking capabilities to ensure the assembly and dissemination of information across organizational units and legal entities in real-time. An organizational units Revenue and Cost Budgeting and Tracking is linked to its sales orders and contracts, purchase orders, project accounting, staff planning and cost, invoices, expense reports and payments. The budgeted and actual numbers always reflect the latest reality and the user can click through the numbers and view the items compose them in real-time.
8Manage FAS supports the Total Budget Management concept and allows each line of business to perform its business volume, price and cost estimation based on the structure and granularity of its products, channels, operations and market segments. The budget can be further divided into high, medium and low versions and reforecast can be done each month (1+11, 2+10, 3+9, …) after the original budget is done or approved.
Marketing strategies should be creative but must have built-in reality checks to guide their execution. Built-in reality checks can include things such as eSurvey and incremental return management. 8Manage embeds financial connectivity in its following marketing management models:
With embedded marketing finance connectivity, 8Manage can help executives and marketing managers to track detailed return in terms of leads, qualified leads, referrals, increased POS transaction amount, new order/contract revenue amount and improved brand name recognition based on before and after e-Surveys.
8Manage FAS can establish high connectivity to the real-life sales activities using the following transaction models:
All sales transactions can be captured in real-time and information will be immediately available to financial operations and business departments for planning & execution purposes. The sales transaction information will be automatically linked to the sales finance management practices that the financial operations and business departments have chosen to use such as below:
Re-forecasts (e.g., 2+10, 3+9,… , 11+1) can be automatically done based on the formulas already setup.
8Manage FAS tracks all cash accounts, investment accounts, sales orders/contracts, purchase orders/contracts, project accounts, employee payroll and tax accounts, invoices, expense reports, loans and payments of each organizational unit and aggregate information to generate cash flow report for the period and organizational structure that the user requests in real-time.
8Manage FAS allows the user to track invoices received, generate payment requests and obtain the proper approvals. The approved payment requests will be automatically forwarded to the account payable for payments. 8Manage can also generate various accountable payable reports in real-time.
8Manage FAS allows the user to track sales order fulfillment statuses, project progresses and contractual payment terms to generate invoices to bill clients. Integration with front-line project management and delivery systems and automated workflow notifications accelerate billing process to improve cash performance across the enterprise.
8Manage FAS allows each unit to manage its different assets and liabilities and information can be aggregated in real-time according to the defined administrative or business structures of the enterprise. It provides facilities to capture, track and report movements and changes of the following:
8Manage provides the tools necessary to meet and exceed your immediate HCM needs including Recruitment, Employee Records, Attendance & Utilization, Compensation & Payroll, Benefits, Training & Performance, Leave and Employee Self-services; the automation it provides gives you better efficiency and control. More importantly, 8Manage provides you the framework to manage Group Learning & Information Capital, Structured Collaboration, Process & Execution Discipline and KPI & Commitment Management. With 8Manage, your immediate needs will be met; your core competence will increase; and you will be able to manage and develop your human resources to their fullest potential. All of which will enable you to enjoy long-term competitive advantages.
8Manage FAS provides a framework for analyzing and planning future human capital based on the organization’s business strategies and plans, which also allows the HCM department to communicate with all other departments to assess their needs.
8Manage FAS helps formulate recruiting plans for each department. Hiring managers, HCM managers and recruiters can all see how the recruiting progress compares to the plan. All relevant parties will see the exact same information in real-time.
8Manage FAS provides a recruiting portal to allow departments to post jobs and to allow candidates to submit resumes electronically. It will help each department to build up its resume library, screen candidates and schedule interviews.
8Manage FAS can capture comprehensive employee information. Flexible user-defined fields and pages are supported to supplement specific information. Different privileges are authorized for employees , managers and HCM staff to real-time update and search employee information.
8Manage FAS helps to manage employees’ skill set, workload, effectiveness and business values.
For the employee’s career development, 8Manage FAS records employees’ previous employment information as well as their job functions, remunerations and promotions of their current employment.
8Manage FAS establishes an overall and automated control mechanism to allow HCM to manage different methods of compensation including user-defining compensation types, automatic calculation for compensation change rage and linking with payroll calculation.
8Manage FAS Payroll comes with pre-set payroll settings for immediate use and with visual payroll settings for future modifications. If the labor or tax rules change, the payroll manager is able to change the payroll calculation formulas. The visual payroll settings, version control and the audit trail allow the payroll manager to make changes in the deduction formulas in a controlled setting without the involvement of IT.
8Manage FAS provides a powerful out-of-the-box timesheet facility to allow the recording and tracking of employee’s attendance. It also provides the user with a framework to create a clock-in /out device, if any is necessary in your environment. The attendance data from your clock in/out device can go automatically and directly into the 8Manage database without the risk of human manipulation of the data.
8Manage FAS helps to manage employees’ time for operation and project work. Employees’ planned workload can be easily seen during resource allocation or at anytime. Resource utilization reports include:
8Manage FAS catalogues employees’ skills information, identifies their skill set gaps and develops training and development plans. It helps to manage training requests and approvals, tracks the training activities, costs and results, even links the training results as an object in employee performance.
8Manage FAS also provides a verification mechanism to ensure that the training activities are properly performed and that the training results are truly achieved. After the verification is complete, the employee’s skill set information will be updated and the training record will become part of the employee’s permanent record.
8Manage FAS E-learning allows your organization to put training courses online and your HR department and your managers to set different categories of employees mandatorily and/or discretionarily to take different online courses for the pre-defined periods.
8Manage FAS E-learning provides your organization the following features:
HCM administrator can define and redefine different leave types as needed in 8Manage FAS. Each leave type contains user-defined calculation methods for allocated or accrued amounts, carryover allowance and advance allowance based on corporate levels and/or services time.
A leave workflow is organized for HCM administrator, employees, and managers. Leave balance information and individual leave calendar are also provided to allow employees to manage their work during their absence.
Various bulk actions is allowed to adjust employee leave data in large quantities. It also provides group leave calendars and leave reports in real-time. HCM and line managers can easily access the most up-to-date leave information in their group at any time.
8Manage FAS provides a framework for managing employee benefit plans, with the ability to handle increasingly complex benefit plans.
The plan manager can define different types of benefit plans for different jurisdictions. User can access the details of benefit plans including pictures and brochures. An estimation tool allows the plan manager to calculate the costs to both the employer and the employee over time.
Additionally, its enrollment component allows the plan manager to record enrollment and manage terminations and renewals. The payment section allows the plan manager to record pay-in and pay-out information.
8Manage FAS provides a framework for setting performance objectives, incremental measures and feedback and conducting final appraisals. It supports the following major features:
8Manage FAS can automatically provide incremental feedback to help both the reviewer and employee see the gap between the objectives and the actual incremental results and develop strategies at the earliest possible time to improve the final results.
8Manage FAS provides a customizable Personal Workbench facility and a My Attention facility to help each employee track work items that require actions.
The E-Calendar are also provided for each employee to plan and follow-up their working schedule.
8Manage FAS provides employees with the following types of self-services:
8Manage FAS has the new generation office automation functionality which automatically connects to CRM, HCM and PM enabling the underlying data to interlink with each other.
8Manage FAS provides a generic form and user-defined workflow facility to allow users to create different notification and request forms for reviews, comments and approvals. It also provides the Employee Portal for each employee. In the Employee Portal, the employee can access to different facilities such as:
8Manage FAS allows each employee to define his workbench with which he can select real-time display components that are related to his work area.
8Manage FAS provides a Generic Form and User-defined Workflow facility to allow users to create different notification and request forms for reviews, comments and approvals. It also provides the Employee Portal for each employee. In the Employee Portal, the employee can access to different facilities such as:
8Manage FAS also can search and account the form by its type, requestor, and/or request time. 8Manage can also calculate the sum, average, max and min of the form values.
8Manage FAS allows the user to define multi-stage document approval flow and with multiple steps in each stage. 8Manage also allows the user to specify what stages and steps will be executing in parallel and what stages and steps will be executing in serial. The user can also define when an approvers rejects the document, the re-approval will start from the beginning or the rejection point.
Similar to the intra-department document approval flow, the user can define inter-department and inter-company document approval flow. Users from different departments and companies can do approval via login, email or smart phone.
8Manage FAS provides a thorough system to manage documents by putting them in different libraries and files, allowing users to keep files in order and compile them into indices. 8Manage also offers a mechanism for the users to check in, check out and control document versions. This document management system can be used both as a separate module and as a joint one connected with other modules. For example, it allows a connected library to be created automatically when adding a new contract or a new project by relevant policy settings, further continuing to use the same file settings of the pre-defined library templates. Moreover, it supports to instantly move the documents from any contract or any project into a library and the relevant document link of the contract or the project will automatically be updated.
8Manage FAS also supports the function of classifying knowledge, allowing users to compile documents into indices and search for them by knowledge classifications, which can be pre-defined in enterprise policies.
8Manage FAS supports customized content and scope of online e-Survey, and to support the automatic analysis and query as well. 8Manage online e-Survey can be used for customer behavior survey, to collect employee comments and the confidence of project members.8Manage online e-Survey may be used for the following tasks:
8Manage FAS also provides many other convenient features of online survey , including the maintenance of enterprise survey database, anonymous surveys, repeatability investigation, automatic investigation, investigation of reminder message and so on. These functions help users handle the e-Survey easier.