O2O Retail Chain

8MSaaS provides client, product , inventory, campaign, transaction, delivery, service and settlement management for both online and offline shops and the real-time connectivity between them. Even for the enterprises that have brick and mortar shops that have never had any computerized automation done before still can use 8MSaaS to go automated and go online. Besides the functionality mentioned above, 8MSaaS also supports eCatalog, content management, product library, retail management, wholesale management and BI.

8MSaaS provides the following features in its electronic catalog:

It also provides full life-cycle support including planning, implementation, performance reporting, reviews and on-going maintenance. The 8MSaaS eCatalog is well integrated with 8MSaaS Product Library and can intelligently display all product information according to search criteria and display rules. The eCatalog was carefully designed with advanced caching mechanism to achieve high performance in mobile internet environment.

8MSaaS provides Electronic Document Management System (EDMS) for role and access management, version control, check-in and check-out management and Electronic Workflow System (EWS) for submission, edit and rendition, graphical enhancement and approval management of various types of contents for multiple usages and channels. 8MSaaS also provides easy-to-use editor and viewer for content creation for eDM, full text search and knowledge-based search for content search and the tool for associating different contents for different target groups (e.g., male, female) for personalization purpose in marketing.

8MSaaS provides Electronic Document Management System (EDMS) for role and access management, version control, check-in and check-out management and Electronic Workflow System (EWS) for submission, edit and rendition, graphical enhancement and approval management of various types of contents for multiple usages and channels. 8MSaaS also provides easy-to-use editor and viewer for content creation for eDM, full text search and knowledge-based search for content search and the tool for associating different contents for different target groups (e.g., male, female) for personalization purpose in marketing.

The product library is the information repository for both product selling, product acquisition or manufacturing and product warehousing. For product selling, the product information is directly linked to sales orders. For product procurement, it serves as the purchase item master and keep track of suppliers, historical prices and lead times. For product manufacturing, the product information is directly linked to MPS and MRP II. For product warehousing, the product information helps identify the suitable space and location for storing the products.

8MSaaS provides the following features to help manage products: 

• Product demand forcecasting
• Product target margin setting based on different markets or lines of business
• Product pricing based on competitor price or cost
• Different prices for different markets or lines of business
• Product price control to ensure that products that are sold within reasonable price ranges
• Product bundling and unbundling
• Product material & inventory management
• Product promotion & selling
• Product competition management
• Product pick-pack-ship management
• Product return management
• BI & product performance management
  

8MSaaS Product Management is part of CRM and well integrated with Product Library.

8MSaaS helps manage finished products, work-in -process materials and raw materials which need to be ordered, stored, processed and transferred to and in multiple sites and warehouses. 8MSaaS is a multi-currency system and provides the following features:

8MSaaS also allows user to define different partitions with different size and usages for each warehouse. Users can perform searches in real-time and generate up-to-the-minute warehouse and inventory reports.

8MSaaS provides modern features for eMarketing campaign management and allows you to maximize reach and effectiveness with minimum cost. 8MSaaS eMarketing campaign management allows you to set campaign objectives and formulate campaign strategy and equip you with advanced features to design, schedule, execute and track the performance of the planned campaigns in terms of actual return on investment (ROI). 

In implementing email campaigns, unlike outsourcing to an email marketing service, you do not expose your confidential customer list to outside parties; you can stage multiple emails in a multi-touch sequence at practically no incremental cost. With 8MSaaS embedded BI technology driving the email campaign engine, you can selectively seek out specific group of clients or prospects having common requirements and interest, and to deliver a well prepared personalized message that will appeal strongly to the target audiences.

8MSaaS allows you to convert website and store visitors to leads and leads to clients. It allows you to record all enquires, interactions and physical visits and trials and track all follow-up actions and results online and offline. As sales team members, you can count on 8MSaaS to help you look-up client and contact profile and performance information, manage and track leads and opportunities, manage client appointments, activities and tasks , prepare quotations, prepare client interaction reports, sales performance reports and forecasts. As sales managers and executives, your business objectives are to guide the delivery of the planned revenue, profit and cash-flow on target and on-time; and to grow the sales teams in skills, expertise and performance. 8MSaaS provides a holistic view of your business as a whole with links that you can drill down to any level of detail for sales opportunity reports, and sales performance reports by territory and by sales persons.

When you uncover a new opportunity, you want to know whether they are qualified in terms of legal, financial/credit standing, and if they have purchased similar products or services before. If you have won similar deals from this account, why have you won and can you repeat that success; if you had lost, what do you have to do to win this time? 

The information shall cover the clients organization structure and the roles of their key individuals; the company's buying behavior and transaction records. With access to such information, you will understand the benefits, liabilities, obligations and risks involved and be in a better position to devise strategies and a game plan to pursue it.

Using 8MSaaS Membership Management , you can design your own membership and loyalty programs to retain customers and promote additional businesses. 8MSaaS CRM Membership Management can help you get closer to your high value customers and more effectively influence their choices and behaviors. 

8MSaaS CRM Membership Management allows you to design different types of memberships and privileges and it can automatically perform different levels of customer cares, record membership points and notify members on special events, gifts and discounts. 8MSaaS CRM Membership Management allows you to set promotion rules for different types of memberships in different geographical locations and manage membership-related gifts, coupons and discounts. 8MSaaS CRM Membership Management also provide web-based member self-service to allows members to view their transaction and accumulated point summary and  use their points to exchange the rewards that they want.

8MSaaS allows you to generate eQuotations to send to the client and the client can confirm the eQuotation by signing electronically. The eQuotation will be converted to an eOrder and fulfillment process will be started. 8MSaaS provides online eOrder management and offline pick-pack-and-ship management. Any change on the online eOrder will automatically change the offline operations guided by 8MSaaS. 8MSaaS can also automatically generates invoices according to the payment terms specified in the eOrder and track payments. 

8MSaaS also support client satisfaction management and return management.

In 8MSaaS’s Standard Service Support, your customer is set-up as an 8MSaaS external log-on user. The customer may view a list of service requests that he or she submitted previously. By clicking on links, he or she can view responses for individual requests. 

A new "service ticket" will be tracked automatically. In the event a response is not received by the customer within a preset period, an escalation email will be sent to the service reps manager. Additionally, if the customer is not satisfied with the service response, he or she has the option from inside the service ticket page to manually initiate an escalation email to the service representative’s manager with a cc to the service representative.

8MSaaS provides advanced features of managing hundreds and thousands of chain stores. For each store, 8MSaaS provides client management, membership management, order management, inventory management, procurement and contract management and HCM management and information can be aggregated up according to brands and regions in real-time.

Using the standard 8MSaaS eSurvey capability, a user can readily set up a website containing an easy-to use, multi-check-box web-form that feeds collected data to an Embedded BI behavioral database. Using 8MSaaS email campaign capability, the user sends email to a target survey audience, inviting them to participate with the survey online. This way a client behavioral database will be built quickly without any software development.

Once the behavioral database is built, it can be used to generate client analysis reports, or when coupled with 8MSaaS CRM email campaign engine, the behavioral database may be used for personalized email campaign execution.