Service Management (ITSM) has passed ISO27001 information security certification
Per User Per Month, Billed Yearly:On-premises Perpetual Licensing:Service Desk (Internal) Named User
Comprehensive service management (ITSM) capabilities
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Service Desk Client (External) Named User
Comprehensive service desk client self-service capabilities
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Note1: Minimum purchase for Service Desk is 10 users.
Note2: Minimum purchase for Service Desk Client is 30 users.
Note3: The prices above are excluding taxes.
Note4: Standard SaaS does not allow customization. If you need customization, please contact our sales to get Advanced SaaS information.
The above is standard SaaS pricing which includes:
1）Infrastructure as a Service (IaaS)
2）Platform as a Service (PaaS)
3）3G disk / internal user and 3G backup storage / internal user
4）IaaS and PaaS system administrator services (such as backup and recovery, security scanning, etc.)
5）PaaS database administrator services (such as capacity monitoring, performance optimization)
6）System upgrade service
7）System maintenance service
- Application bug feedback
- 5*12 customer service consultation service from Monday to Friday, including Email, QQ, etc.
- All inquiries or questions will be responded within 4 hours
- In case of national statutory holidays (such as New Year's Day, Spring Festival, Qingming Festival, Dragon Boat Festival, Mid-Autumn Festival, National Day, etc.), only QQ customer service support is provided, and the first response will be given within 4 hours.
8）Return all current data of the tenant in database file format
Note1: Minimum subscription for Service Desk is 10 users.
Note2: Minimum subscription for Service Desk Client is 30 users.
Note3: The prices above are excluding taxes.
Note4: Standard SaaS does not allow customization. If you need customization, please contact our sales to get Advanced SaaS information.
