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Gartner Report
—— Cool Vendors in IT Operation Management

Project management tools provide detailed status on a single project. The 8Manage product aggregates the totality of ongoing development and maintenance projects with the continuing “nonproject” processes, tasks, and activities that absorb two-thirds of the IT budget in most enterprises.

Giving the IT leadership team visibility into ongoing resource commitments helps management effectively control and direct resources toward the most high-value activities in the organization, tying activities to service levels, training budgets, hardware upgrades and facilities maintenance. This yields a comprehensive picture of recent, current, and likely future status of infrastructure and operations.

Enterprises that have deployed the technology (including a very large Canadian bank, across a 500-person team in its IT organization) report that the tool supports business decision making with a clarity and simplicity that accelerates and improves the quality of ITOM.
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